Privacy Notice for Employees

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our employees, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data. 

This notice applies to current and former employees, workers and contractors. 


Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that: 

a) processing is fair, lawful and transparent 
b) data is collected for specific, explicit, and legitimate purposes 
c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing 
d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay 
e) data is not kept for longer than is necessary for its given purpose 
f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures 
g) we comply with the relevant GDPR procedures for international transferring of personal data 


We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee and we also hold the data within our computer systems, for example, our holiday booking system. 

Specifically, we hold the following types of data: 

a) personal details such as name, address, phone numbers 
b) name and contact details of your next of kin 
c) your photograph 
d) your gender, marital status, information of any disability you have or other medical information 
e) right to work documentation 
f) information on your race and religion for equality monitoring purposes 
g) information gathered via the recruitment process such as that entered into a CV or included in a CV cover letter 
h) references from former employers 
i) details on your education and employment history etc 
j) National Insurance numbers 
k) bank account details
l) tax codes 
m) driving licence 
n) criminal convictions 
o) information relating to your employment with us, including: 
i) job title and job descriptions 
ii) your salary 
iii) your wider terms and conditions of employment 
iv) details of formal and informal proceedings involving you such as letters of concern, disciplinary and grievance proceedings, your annual leave records, appraisal and performance information 
v) internal and external training modules undertaken 
vi) information on time off from work including sickness absence, family related leave etc 
p) CCTV footage 
q) building access card records 
r) IT equipment use including telephones and internet access. 


You provide several pieces of data to us directly during the recruitment period and subsequently upon the start of your employment. 

In some cases, we will collect data about you from third parties, including but not limited to employment agencies, former employers when gathering references, the Disclosure and Barring Service, the DVLA or credit reference agencies. 

Personal data is kept in files or within the Company’s HR and IT systems. 


The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the employment contract we have with you, including ensuring you are paid correctly. 

The information below categorises the types of data processing we undertake and the lawful basis we rely on. 


Special categories of data are data relating to your: 

a) health 
b) sex life 
c) sexual orientation 
d) race 
e) ethnic origin 
f) political opinion 
g) religion 
h) trade union membership 
i) genetic and biometric data. 

We carry out processing activities using special category data: 

a) for the purposes of equal opportunities monitoring 
b) in our sickness absence management procedures 
c) to determine reasonable adjustments 

Most commonly, we will process special categories of data when the following applies: 

a) you have given explicit consent to the processing 
b) we must process the data in order to carry out our legal obligations 
c) we must process data for reasons of substantial public interest 
d) you have already made the data public. 


Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract of employment with you. This could include being unable to offer you or maintain your employment, or administer contractual benefits. It may also prevent us renewing a fixed term contract. 


We will only collect criminal conviction data where it is appropriate given the nature of your role and where the law permits us. This data will usually be collected at the recruitment stage, however, may also be collected during your employment. We use criminal conviction data to determine your suitability, or your continued suitability for the role. We rely on the lawful basis of our legal obligation within Home Care and our legitimate interests for Employment Services to process this data. 


Employees within our company who have responsibility for recruitment, administration of payment and contractual benefits and the carrying out performance related procedures will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processing in line with GDPR. 

Data is shared with third parties for the following reasons: our legal obligation within Home Care and our legitimate interests for Employment Services. 

We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data. 

We do not share your data with bodies outside of the European Economic Area. 


We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such. 


We only keep your data for as long as we need it for, which will be at least for the duration of your employment with us though in some cases we will keep your data for a period after your employment has ended. Some data retention periods are set by the law. Retention periods can vary depending on why we need your data, as set out below: 


Automated decision making means making decisions about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you. 


You have the following rights in relation to the personal data we hold on you: 

a) the right to be informed about the data we hold on you and what we do with it; 
b) the right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests”; 
c) the right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’; 
d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’; 
e) the right to restrict the processing of the data; 
f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’; 
g) the right to object to the inclusion of any information; 
h) the right to regulate any automated decision-making and profiling of personal data. 

More information can be found on each of these rights in our separate Group Policy on Your Rights in Relation to your Data. 


Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data, providing we have no legitimate need for it, however there are exemptions whereby data might not have to be erased, if for 

example, there is the need to adhere to legal compliance; for reasons of public interest in the area of public health or for supporting legal claims. 


If you have any concerns or complaints regarding your data rights we would ask you to contact the Human Resources department. You can contact the People Services team at Hales Group Ltd, 4-6 Castle Street, Thetford, Norfolk IP24 2DW, by telephone on 01638 720747 or by email at 

If your concern or complaint is not resolved to your satisfaction you can raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745. 


Our Data Protection Officer for our Care sectors is the Operations Manager who can be contacted on 01502 507600 or via email to 

For non-care sectors, our appointed compliance officer in respect of our data protection activities is the Group HR Manager who can 

be contacted on 01638 720747 or via email to 

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