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© Copyright Hales Group 2016.
Each assessment is a simulation of a phone call that a contract centre agent may receive. The individual can choose from multiple possible responses, each weighted with a different number of marks.
Call Handing – This assessment gives you different scenarios all related to call handling.
Complaining Customers – This assessment gives you different scenarios relating to complaining customers and their issues.
Teamwork – This assessment gives you different scenarios relating to teamwork issues.
Website design by Cubiqdesign
© Copyright Hales Group 2016.
