IT Helpdesk Administrator

2021-07-21T16:13:51+00:00 2021-08-20T16:13:51+00:00 Hales Group � per annum

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My client is looking for an IT Helpdesk Support Operator, 1 st / 2 nd line.

This role includes 1st / 2 nd line support (project support and business as usual), helpdesk administration – supporting various clients. Maintaining and logging faults and projects, taking telephone calls and troubleshooting client IT issues remotely and on-site.


* Experience in a similar role conducting IT support tasks (preferably minimum of a year)
* Worked in a commercial environment
* Customer facing skills

Essential Skills:

* Ability to follow processes
* Excellent attention to detail
* Willing to learn and develop their skills
* Team player
* Ability to work under pressure
* Excellent customer service
* Working knowledge of current windows operating systems
* PC hardware maintenance skills
* Basic windows server experience
* Basic networking


* Microsoft (MCP) desirable
* Server Operating Systems (MCP, MCSA) desirable
* Full clean driving license

Salary and Benefits:

* £25k – £28k per annum
* Monday to Friday, 9am – 5:30pm
* 22 days holiday
* Company Pension
* Annual bonus
* Training to pass Microsoft or security courses

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

Job Information

Job Reference: J30760
Salary From: £25000.0000
Salary To: £28000.0000
Job Industries: IT and Internet
Job Locations: Peterborough
Job Types: Permanent
Job Skills: IT, Helpdesk, Support, Operator

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