Customer Service Advisor

2021-07-14T14:45:33+00:00 2021-08-13T14:45:33+00:00 Hales Group � per annum

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Customer Service Advisor – Permanent – Full time – Norwich – £20,000 – £22,000 per annum

Hales Group are currently looking for an enthusiastic and experienced Customer Service Advisor to work with our client based in Cawston.

The hours of work are Monday to Friday, 8:30am – 5:00pm.

About the company:

* Modern, peaceful working environment
* Free on-site car parking
* Friendly, collaborative team
* Comprehensive training, team-leader support and mentoring
* Genuine opportunities to progress and further your career

Key duties include:

* Liaising with customers over the phone, via email and on live chat
* Providing aftersales support
* Responding to and escalating emails
* Ensuring customer records are accurate and up to date
* Processing orders/payments

Key requirements include:

* Calm, professional and personable customer service delivery
* A natural multi-tasker with confidence in using virtual platforms and CRM systems
* An adaptable approach to the role; can work in a fast pace environment and deal with challenging situations

If you are interested in this role please apply with an up to date CV or call Jemma on 01603 620473.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

Job Information

Job Reference: J30610
Salary From: £18000.0000
Salary To: £22000.0000
Job Industries: Customer Service and Call Centres
Job Locations: Cawston
Job Types: Permanent
Job Skills: Customer, Service, Advisor

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